A Tradition of Service Excellence

Telelanguage's award-winning, world-class telephonic interpretation service is rooted in its people, the team members who contribute directly and indirectly to top-quality service delivery. They strive to meet and exceed expectations with every customer interaction.

Overall, I would rate Telelanguage's performance as excellent, good, average, fair, poor or N/A."

There is nothing "hit-or-miss" about delivering service excellence. Our commitment to consistent excellence distinguishes Telelanguage in the telephonic interpretation marketplace. By instituting the Service Excellence program, we have radically strengthened our service quality and client relationships.

Service excellence is an innovative and bold approach that embraces open, candid and collaborative relationships with our customers and interpreters. "Service" and "excellent" are two words in our vocabulary that describe the culture of the entire company.

We've blended best practices developed over the course of a 13-year history with the latest telephony and web technologies to manage the unique dynamics involved in Customer-Telelanguage-Interpreter services relationships.

The Service Excellence Dashboard is the centerpiece of the program. We use this Web-enabled, real-time information system to ensure that the quality of services we deliver to our customers is known at all times -- even at the highest levels of the corporation.

By using our proprietary online technology, customers can provide real-time feedback to Telelanguage support teams and management regarding our services and interpreters directly from their desktops. Information gathered through a Performance Dashboard is made available to multiple levels of management for analysis and response.

Benefits of Service Excellence Dashboard

		Improves results in customer loyalty and retention through better understanding of actual performance, customer expectations and perceptions
		Allows customers to submit feedback at any time, creating a strong customer satisfaction culture
		Blends subjective self-assessment and client feedback with objective measures of performance
		Gives management early-warning indicators of emerging problems with specific customers or services
		Provides consistent views of interpreter performance throughout the organization
		Strengthens competitive advantage through industry recognition

The customer's rating of Telelanguage is the only score that really counts.

By using the Dashboard, customers can weigh in at any given time about our performance and their level of satisfaction. This presents Telelanguage with continuing opportunities to improve performance for customers.

At Telelanguage, service excellence, quality improvement and customer loyalty are key to our viability as a leader in telephonic interpretation services. So we give these factors the level of visibility and executive support traditionally afforded only to sales and financial performance measures. And while some language service providers may shy away from this degree of openness, we find it a powerfully effective method of generating immediate responses to customer's needs.

Service excellence demands not only delivering on commitments, but exceeding customers' expectations and doing so consistently. It means being the most cost-effective at delivering customized telephonic interpretation services with industry-leading quality. At Telelanguage, service excellence is a fundamental requirement of our mission to build the premier global telephonic interpretation services company.

This score represents the percentage of clients rating Telelanguage performance as good or excellent.

This score is updated weekly and reflects performance data from more than 90 percent of our customers.